Policies

Cancellation Policy:

We understand that life happens and things happen out of our control, but we kindly request to respect of both of our time, that our clients honor our 24 hour cancellation policy.

Please reschedule or cancel your appointment within the 24 hour time window to avoid a 50% charge of your service. We appreciate your cooperation and understanding.

Late Arrival Policy:

All appointments begin and end on time so that the next client is not delayed. If the treatment does not begin on time, the treatment will be reduced accordingly. If a client is more than 15 minutes late, we may require that appointment to be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion only and with advanced notification of late arrival.

We accept Venmo, Cash App, PayPal, Zelle, credit cards, and cash as forms of payment. All services must be paid in full at the time of visit.

Payment Policy:

Procell Package Policy:

Packages are non-refundable and non-transferable. All packages expire one year from purchase date. If you decide to discontinue Procell treatments and desire to redeem the remaining balance of your package, you will be charged each Procell treatment you have already received at the regular non-package price, and then what is left over will be your balance credit. Credits cannot be used towards retail products or gift cards.